Exchange Policy
Only products purchased directly from the website can be exchanged at any AVI Exclusive showrooms. If you purchased your products at a retail store or from another website, these products must be returned or exchanged at the original store or site from which they were purchased. You may return new, unworn, or unused products in their original box within fourteen (14) days from the date on which the goods were shipped to you. If the goods have been used, they will be returned to you, and no exchange will be offered.
Exchanges do not apply for sale or discounted items.
Exchanges
You may exchange new, unworn, or unused products within fourteen (14) days from the date on which the goods were delivered to you.
You have 14 days from the date of delivery to exchange your avi.lk online purchase.
Exchanges are only available for your item’s sizes. If a product has any defects/damages an exchange will be placed Free of Charge (FOC) and in the case, a shoe cannot be exchanged, you are able to select a new item of the same value or lesser value.
For size exchanges, keep the following key things in your mind,
- avi.lk will only allow exchanges for items that are of the same or lesser value as the original style purchased. If you would like to make an exchange for a style of a higher value than the item originally purchased, you are required to pay the balance amount.
- Online exchanges can be arranged with an additional service fee.